The health and safety of our guests is our highest priority and will be at the forefront of all decisions in context of the guidelines and requirements set forth by relevant governmental agencies, including the Kingdom of Saudi Arabia.
- Your itinerary will include accommodation services and/or ancillary services that are not provided by Ar-Rayyan Travels, but by independent third parties, including governmental agencies, that are not owned and/or managed by Ar-Rayyan Travels (“Third Party Service Providers”). While we contract with Third Party Service Providers who we believe are committed to the highest health and safety standards, Ar-Rayyan Travels, Coordinators & Imam is not in a position to validate or dictate their protocols. Please be aware that there may be instances during the trip where protocols recommended by the Centers for Disease Control and Prevention (“CDC”) are not implemented by Third Party Services Providers. As a result, we cannot confirm the standard to which Third Party Service Providers’ protocols adhere, and as such we cannot accept any liability (in the broadest terms) should you (or any member of your party) contract an infectious disease (including, without limitation, COVID-19) when using the services of a Third Party Service Provider.
- Accordingly, by booking a reservation with Ar-Rayyan Travels, you acknowledge that you are aware of and accept all hazards of travel, including, but not limited to, the risks posed by the ongoing COVID-19 pandemic, and the inherent risk to travel. You hereby agree to hold harmless Ar-Rayyan Travels, all the Coordinators, Imams, all the volunteers and agree that Ar-Rayyan Travels shall have no liability for any travel restrictions, cancellations, and delays by government, transportation, accommodation, catering, Third Party Service Providers, and other relevant institutions and providers.
- Ar-Rayyan Travels will provide details regarding the travel itineraries as they become available; however, all itineraries are subject to change and/or cancellation pursuant to regulations set forth Third Party Providers, including governmental agencies. Changes to the trip itinerary may include changes in duration, cities visited, occupancy rules in hotel or camp, transportation restrictions, meals or open buffet restrictions, group gatherings etc.
- All guests are strongly advised to purchase travel insurance to cover expenses arising during the trip and losses due to modifications and/or cancellations to the travel itinerary. Ar-Rayyan shall not be responsible for any expenses incurred by guests during the trip.
- During your trip, governmental agencies and/or third-party vendors may impose additional restrictions (for example, social distancing, face coverings, etc.) and/or Travels further screening procedures as a requirement to continue your journey. You agree to comply with any such requests. While we will make our best efforts to minimize the impact of any restrictions and/or screenings, Ar-Rayyan Travels shall not be responsible for any resulting delays, interruptions, and/or losses incurred by you.
- In the event that the Saudi Ministry prohibits you or any family member from traveling for any reason, Ar-Rayyan Travels shall not be responsible for any resulting delays, interruptions , and/or losses incurred due to that.
You are solely responsible for your own safety, your family’s safety, and the safety of your child/children at all times. Please be aware that Ar-Rayyan Travels or its coordinators & volunteers will not be responsible for your child. So, please ensure that your child is completely under your supervision all the time. You should not leave your kids alone or under any other passengers’ supervision. You should take care of your child all the time.
- If you or anyone in your party is exhibiting symptoms of COVID-19, you agree to notify Ar-Rayyan Travels representatives immediately, and acknowledge that this may impact your ability to initiate or continue travel. In such event, Ar-Rayyan Travels shall not be responsible for any losses incurred by you.
- This Umrah package cost & all the related charges are non-refundable.
I, the signer has read all the above details, terms and conditions and completely understand that I am waiving all my rights to pursue legal action against the aforementioned parties.
